At OOTD MOLLY, we are committed to providing a smooth and reliable shopping experience. We carefully prepare every order and work with trusted shipping carriers to ensure your package arrives safely and on time.

Please review our shipping information below.

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1. Shipping Destination

We currently provide Domestic Shipping within the United States.

Shipping options and rates are calculated based on your order amount and will be displayed during checkout.

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2. Shipping Rates

We offer the following shipping options:

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3. Order Processing Time

All orders are carefully prepared after payment confirmation.

Processing usually takes:

1–3 business days
(Monday–Friday, excluding weekends and holidays)

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

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4. Delivery Time

Delivery times depend on the shipping method selected at checkout.

Estimated delivery times:

Standard Shipping
Estimated arrival: 7–15 business days

Expedited Shipping
Estimated arrival: 5–8 business days

Please note that delivery times are estimates and may be affected by:

• Carrier delays
• Weather conditions
• Holidays
• High order volumes
• Incorrect shipping information
• Other circumstances outside of our control

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5. Order Tracking

Once your order has shipped, a tracking number will be sent to your email address.

You can use the tracking information to follow your package’s progress.

If you have any questions about your shipment, please contact our Customer Support Team:

📧 help@ootdmolly.com

Please include your order number so we can assist you more efficiently.

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6. Shipping Address Information

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an incorrect address, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may not be able to modify the shipping information.

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7. Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or arrives with an issue, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos of the package and item (if damaged)
• Shipping label information

Our team will review the situation and provide assistance as quickly as possible.

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8. Shipping Delays

While we do our best to ensure timely delivery, OOTD MOLLY is not responsible for delays caused by circumstances beyond our control, including:

• Severe weather
• Carrier interruptions
• Customs delays
• Public holidays
• Incorrect customer-provided address information

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9. Contact Us

If you have any questions about shipping, please contact us:

OOTD MOLLY

📧 Email: help@ootdmolly.com

📍 Business Address

2755 Oakwood Ave NE
Grand Rapids, MI 49505
United States

Business Correspondence Only – Not a Return Address

For returns or exchanges, please contact our Customer Support Team first to receive the correct instructions.

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Thank you for choosing OOTD MOLLY.

We appreciate your trust and are dedicated to bringing you a beautiful and worry-free shopping experience. ✨

OOTD MOLLY
Your everyday style, delivered with care.